Legal
Last updated 1 November 2026
On this page
Booking a session
Cancellations and refunds
Memberships
Class packs and gift cards
House rules
Health and safety
Liability
Changes to these terms
1. Booking a session
A booking is confirmed when you receive our confirmation email. Please arrive fifteen minutes before the start. We cannot admit late arrivals once a guided session has begun.
2. Cancellations and refunds
You can cancel free of charge up to twelve hours before the start. Later cancellations and missed sessions are charged in full, or count as a visit if you have a membership or pack.
3. Memberships
Memberships renew each month on the date you joined. You can pause or cancel from your account at any time, and the change applies from your next renewal date.
Memberships are personal and cannot be shared, apart from the two named people on a Duo plan.
4. Class packs and gift cards
Packs are valid for the period shown when you buy them and can be shared with a friend. Gift cards are valid for twelve months and cannot be exchanged for cash.
5. House rules
Everyone using the studio agrees to follow the house rules shown on The Ritual page and at the front desk. We may ask anyone who ignores them to leave without a refund.
6. Health and safety
Heat and cold are demanding. You are responsible for deciding whether a session is suitable for you. If you are pregnant, have a heart condition or feel unwell, talk to your doctor before booking.
7. Liability
We take reasonable care to keep the studio safe. To the extent the law allows, we are not liable for loss of or damage to personal belongings left in the lockers or rooms.
8. Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they last changed, and we email members about anything significant.
Stillburn
°
Sauna, cold plunge and contrast therapy in the Harbour Quarter. Open every day of the year.
© 2026 Stillburn. All rights reserved.
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